Shipping policy

 

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

All bespoke orders will be shipped with 10-14 business days.

Domestic Shipping Rates and Estimates

Free standard trackable shipping in the UK

Guaranteed next day delivery is £8.50 

International Shipping

We offer international shipping.  

Shipping option	Estimated delivery time	Price
Option 1	3 to 10 business days	15.00 GBP
Option 2	1 to 3 business days	25.00 GBP

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Trainloop Limited is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at info@trainloop.com with your name and order number, and we will look into it for you. 

Refunds, returns, and exchanges

Please view our return policy page here